FAQs
Do you ship internationally?
Yes, we ship all over the world. The shipping fee for most products is $9.9 for order below $ 49, and Free Shipping worldwide over $49. Please note that for international customers, additional fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Yes, we ship all over the world. The shipping fee for most products is $9.90 for orders below $49, and free shipping worldwide for orders over $49. Please note that for international customers, additional fees imposed during or after shipping, such as tariffs and taxes, are the responsibility of the customer. These fees are not included in the item price or shipping cost.
Why am I not eligible for Free Shipping even if my order is over $49?
While we offer Free Shipping for most products in our store, certain items may be excluded due to their size and weight. This means that an additional shipping fee will be charged for these items. Some examples of such products include Wall displays, Magician's Tables, Close-Up Pads, Playing Card Collection Boxes, and Hard-Cover Books. Please refer to the product description for more information about whether the item is eligible for Free Shipping.
We apologize for any confusion or inconvenience this may cause and appreciate your understanding.
How long does fulfillment take?
We typically aim to ship your order within 24 hours. The delivery process usually takes 7-14 days from the time your order is placed. Once your order has been fulfilled, you will receive an email update with tracking information
How long will it take to receive my order?
The delivery time will vary depending on your location. Typically, orders shipped to the USA will arrive within 7-14 business days, while other deliveries can take anywhere from 7-20 business days. You will receive a confirmation email with the delivery details once your order has been processed and shipped.
What carrier do you use for shipping?
We primarily use SF Express for international shipping. SF is one of the best shipping companies in China and provides reliable and efficient delivery services. Once the package arrives in your country, a local delivery company (such as USPS) will handle the final delivery to your doorstep.
Please note that the carrier used may vary depending on your location and the product you ordered.
How can I access the tutorial for my purchase?
There are two ways to access the tutorial for your purchase.
Firstly, you can find a Vimeo link on the package that you receive.
Alternatively, you can download the tutorial from our website. Simply log in to your account using your email at https://tccmagic.com/account/login or create an account at https://tccmagic.com/account/register if you don't have one. Once logged in, navigate to "My Downloadable Files" to access the tutorials for your orders.
How do I claim my free gift?
As a valued customer, you are eligible for a free gift with the purchase of any physical product. When you add a physical product to your cart, a gift box will appear in the bottom right corner of our website. The default gift will be added to your cart automatically.
We offer different tiers of gifts based on the total amount of your order. As you reach a higher threshold, the gift from the lower threshold will be removed, and you can choose one of the gifts from the higher tier.
Please note that each order is limited to one gift only, except for special offers with additional free gifts that are tied to specific products.
If you don't see the gift box on our website, try clearing your browser's cookies. This should cause the gift box to reappear.
How to change my address or edit shipping information after I complete the order?
If you need to change your shipping information after completing the order, please contact us at service@tccmagic.com as soon as possible. We will do our best to modify the information before the order is shipped out.
However, please keep in mind that once the package has been shipped, we have no control over it. Therefore, it's crucial to double-check your shipping information before completing your order.
How to edit the items in the order?
If you need to edit the items in your order, please contact our customer service team at service@tccmagic.com as soon as possible. We will do our best to accommodate your request, but please note that we can only make changes before the item has been shipped out.
Declared Information
To ensure the safety of shipped items and a seamless logistics process, we declare the value of products according to the listed price. As a result, any taxes and related expenses will be the responsibility of the recipient.
If you require a different amount to be declared on the customs declaration form, please inform us via email. Please note that TCC cannot bear any risks caused by this, and packages lost during shipping cannot be compensated at the original purchase price.